Abstract
Remote hearings in the UAE moved from a matter of tribunal discretion and improvisation to something the statute addresses directly. The amended Article 28 is permissive, but it is permissive on conditions worth knowing before the clause is drafted. Practical UAE-law guidance from Noura Lawyers. The analysis draws on UAE federal legislation, applicable free-zone law (DIFC/ADGM where relevant), and current Arbitration practice as observed across the Noura Almaazmi caseload. 4 core practitioner questions are examined. Key findings address: What does the amended Article 28 permit, and Does a remote hearing change the seat, presented through the lens of a practical guide. The article equips UAE-based practitioners, in-house counsel, and international clients with UAE exposure with a decision-ready analytical framework grounded in current law.
Keywords: UAE law, arbitration, remote and hybrid hearings in, UAE legal practitioners, UAE courts 2026
Introduction
Remote hearings in the UAE moved from a matter of tribunal discretion and improvisation to something the statute addresses directly. The amended Article 28 is permissive, but it is permissive on conditions worth knowing before the clause is drafted. Practical UAE-law guidance from Noura Lawyers.
The guide below is structured for a practitioner reading it cold — the framing is procedural and decision-oriented, with the answers calibrated to current UAE practice rather than theoretical doctrine.
This is one of the recurring topics we field at the firm, and the notes below summarise the practitioner-level approach we take when partners are asked to advise on it.
Conclusion
This article has examined what does the amended article 28 permit, does a remote hearing change the seat within the framework of Remote and hybrid hearings in a UAE-seated arbitration after the Article 28 amendment in UAE practice. Effective navigation of these issues depends not on any single legal argument, but on the quality of upfront procedural decisions, evidentiary discipline, and a clear understanding of which UAE forum and governing law apply to each element of the matter.
The UAE legal landscape continues to evolve. Significant reform across commercial companies law, civil procedure, free-zone regulation, and personal status has reshaped practice since 2021. Readers are advised to verify the current state of any legislation or regulation cited here. This analysis reflects the law as at 05 November 2026.
For matter-specific advice, contact the Noura Almaazmi team. A qualified practitioner will assess your specific facts, confirm the applicable forum and governing law, and deliver a scoped engagement recommendation within one working day of intake.
References
- UAE Civil Transactions Law (Federal Decree-Law No. 25 of 2025)
- UAE Commercial Transactions Law (Federal Law No. 18 of 1993)
- Federal Decree-Law No. 42 of 2022 (UAE Civil Procedure Code)
Practical checklist
- Establish the procedural geometry up-front: which UAE forum has jurisdiction, what governing law applies, and what the limitation/notice clock looks like.
- Document the contemporaneous record — correspondence, notices, payment trails, registry searches — before substantive work starts. Evidentiary discipline pays compound returns.
- Map dependencies on third parties (regulators, counterparties, banks, registries) and lock in realistic lead-times for each.
- Identify the cross-border interface early. Pure-onshore matters are rarer than they look; most Arbitration work has at least one foreign-domiciled party, foreign-law document or foreign-asset element.
- Stage the workstream in 30 / 60 / 90-day blocks with explicit decision points. Linear plans without decision points drift; gated plans deliver.
- Pre-position the enforcement strategy at the structuring or filing stage — not after judgement. The enforcement choices available are determined by the choices made up-front.
Advisory note
On arbitration matters of this type, our default position is to compress the diagnostic phase and move quickly to a written position — typically within 5-10 working days of intake. The diagnostic captures the procedural geometry, the documentary record, the limitation calendar and the practical objectives of the client. From there, the engagement either proceeds on a fixed-fee scoped basis (where the path is clear) or under a more flexible arrangement (where significant unknowns remain — for example pending regulator correspondence or counterparty positioning that materially changes the workplan). Either way, the goal is to give the client a decision-quality view at the earliest practical moment, rather than running an open-ended discovery phase that can erode both budget and momentum.
Frequently asked questions
What does the amended Article 28 permit?
Article 28(1), as amended by Federal Decree-Law No. 15 of 2023, allows the parties to agree both to conduct the arbitration and to determine its location, and to hold proceedings physically or virtually. It also obliges arbitral institutions to provide the technology necessary to conduct arbitrations in accordance with the applicable standards in the UAE.
In practice, the answer above usually drives a follow-on question about timing, cost or downstream procedural steps. Our standard approach is to walk the client through the next 30 / 60 / 90 days of workflow, flagging where decisions need to be taken and where external dependencies (regulators, counterparties, court calendars) sit in the critical path. Arbitration matters in particular reward early sequencing work — the procedural choices made in the first two weeks tend to shape the outcome more than any single substantive argument made later.
Where the matter sits at the intersection of UAE-onshore process and a free-zone or foreign element, we run a parallel workstream addressing the cross-border interface — service of process, governing-law election, choice of forum, treaty reciprocity, and (where relevant) sanctions or compliance overlays. Most of the procedural failures we see in this topic area trace back to one of those cross-border seams being underestimated at the structuring stage.
Does a remote hearing change the seat?
The seat and the venue are different concepts, and this is where parties get into difficulty. The seat fixes the supervisory court and the law governing the arbitration; where the hearing physically or virtually takes place does not, by itself, move it. A clause that names a seat and separately contemplates remote hearings is clearer than one that leaves the tribunal to reconcile the two.
In practice, the answer above usually drives a follow-on question about timing, cost or downstream procedural steps. Our standard approach is to walk the client through the next 30 / 60 / 90 days of workflow, flagging where decisions need to be taken and where external dependencies (regulators, counterparties, court calendars) sit in the critical path. Arbitration matters in particular reward early sequencing work — the procedural choices made in the first two weeks tend to shape the outcome more than any single substantive argument made later.
Where the matter sits at the intersection of UAE-onshore process and a free-zone or foreign element, we run a parallel workstream addressing the cross-border interface — service of process, governing-law election, choice of forum, treaty reciprocity, and (where relevant) sanctions or compliance overlays. Most of the procedural failures we see in this topic area trace back to one of those cross-border seams being underestimated at the structuring stage.
What happened to the old provision on modern communications?
The former Article 33(3), which dealt with hearings held through modern means of communication, was abrogated when Article 33 was replaced. The subject now sits in Article 28. Any memorandum or clause citing Article 33(3) for a remote-hearing right is citing a provision that no longer exists.
In practice, the answer above usually drives a follow-on question about timing, cost or downstream procedural steps. Our standard approach is to walk the client through the next 30 / 60 / 90 days of workflow, flagging where decisions need to be taken and where external dependencies (regulators, counterparties, court calendars) sit in the critical path. Arbitration matters in particular reward early sequencing work — the procedural choices made in the first two weeks tend to shape the outcome more than any single substantive argument made later.
Where the matter sits at the intersection of UAE-onshore process and a free-zone or foreign element, we run a parallel workstream addressing the cross-border interface — service of process, governing-law election, choice of forum, treaty reciprocity, and (where relevant) sanctions or compliance overlays. Most of the procedural failures we see in this topic area trace back to one of those cross-border seams being underestimated at the structuring stage.
What should a clause say?
Name the seat expressly. Say whether hearings may be held remotely and who decides. If an institution is named, confirm what its rules say about virtual hearings, because the statutory obligation runs to the institution providing the technology, not to the tribunal ordering its use.
In practice, the answer above usually drives a follow-on question about timing, cost or downstream procedural steps. Our standard approach is to walk the client through the next 30 / 60 / 90 days of workflow, flagging where decisions need to be taken and where external dependencies (regulators, counterparties, court calendars) sit in the critical path. Arbitration matters in particular reward early sequencing work — the procedural choices made in the first two weeks tend to shape the outcome more than any single substantive argument made later.
Where the matter sits at the intersection of UAE-onshore process and a free-zone or foreign element, we run a parallel workstream addressing the cross-border interface — service of process, governing-law election, choice of forum, treaty reciprocity, and (where relevant) sanctions or compliance overlays. Most of the procedural failures we see in this topic area trace back to one of those cross-border seams being underestimated at the structuring stage.
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Published 05 November 2026 · Last reviewed 5 November 2026. General information only — not legal advice. Contact us for matter-specific advice.